Privacy Policy
Pumpkin Reserve Privacy Policy
Effective Date: August 21, 2026
Pumpkin Reserve (“Pumpkin Reserve,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, purchasing products or services, communicating with us, or otherwise interacting with our business.
Information We Collect
We may collect information you voluntarily provide to us, including:
- Name
- Email address
- Telephone or mobile number
- Service or delivery address
- Billing and transaction information
- Product, collection, delivery, design, and service preferences
- Photographs or other content you send to us, including photographs of your home, porch, or decorating area
- Information submitted through website forms
- Communications with Pumpkin Reserve by telephone, email, SMS, MMS, social media, or other channels
- Other information you choose to provide
We may also automatically collect certain information about your interaction with our website, such as device and browser information, IP address, referring pages, pages visited, and website activity through cookies, analytics tools, and similar technologies.
How We Use Information
We may use the information we collect to:
- Respond to inquiries and requests
- Provide estimates, recommendations, and design assistance
- Process and fulfill purchases
- Coordinate orders, delivery, design, setup, removal, and other services
- Schedule appointments and communicate scheduling, delivery, installation, and service updates
- Provide customer support
- Maintain customer and transaction records
- Improve our website, products, services, and customer experience
- Measure marketing and website performance
- Prevent fraud and protect our business and customers
- Comply with applicable legal and regulatory requirements
- Send marketing communications when the recipient has provided the appropriate consent
Telephone, SMS, and MMS Communications
Pumpkin Reserve may use the telephone or mobile number you provide to communicate with you regarding customer inquiries, design requests, orders, appointments, scheduling, delivery, installation, setup, removal, service updates, customer support, or other interactions you have initiated with Pumpkin Reserve.
Customers may also initiate SMS communications by texting Pumpkin Reserve directly. We may respond to those communications and provide information related to the customer’s request, inquiry, order, or service.
Where you separately opt in to receive marketing text messages, Pumpkin Reserve may also send promotional SMS or MMS messages to the mobile number you provided. Marketing messages may include seasonal announcements, product or collection information, availability, promotions, reminders, and other Pumpkin Reserve marketing communications.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS/MMS messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive marketing SMS/MMS messages is not a condition of purchasing any goods or services from Pumpkin Reserve.
SMS Consent and Mobile Information
Mobile information, including telephone numbers and SMS opt-in data and consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that assist us in delivering communications or operating our business when necessary to provide those services. Such service providers may process the information only as necessary to perform services on our behalf.
SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Service Providers
We may use third-party service providers to operate our business, including providers that assist with:
- Customer relationship management
- Business telephone, SMS, and MMS communications
- Website hosting and operation
- Payment processing
- Email delivery
- Analytics
- Advertising and marketing measurement
- Scheduling and business operations
These providers may process information on our behalf as reasonably necessary to provide their services.
Payment Information
Payments may be processed through third-party payment processors. Pumpkin Reserve may not directly store complete payment-card information. Payment information is subject to the privacy and security practices of the applicable payment processor.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, understand visitor activity, measure advertising and marketing performance, and improve the customer experience.
Your browser may allow you to limit or disable certain cookies. Disabling cookies may affect some website functionality.
Information Sharing
We do not sell your personal information.
We may disclose information when reasonably necessary to:
- Provide products or services you request
- Work with service providers acting on our behalf
- Process transactions
- Coordinate delivery, installation, and other services
- Protect Pumpkin Reserve, our customers, or others
- Comply with applicable laws, regulations, court orders, or legal processes
- Complete a merger, acquisition, sale, or other business transaction involving Pumpkin Reserve
As stated above, mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you.
You may unsubscribe from promotional emails using the unsubscribe mechanism provided in those communications.
You may opt out of SMS/MMS messages by replying STOP. You may reply HELP for assistance.
Children’s Privacy
Pumpkin Reserve’s website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or our SMS/MMS communications, please contact:
Pumpkin Reserve
Oklahoma, United States
Email: info@pumpkinreserve.com
Phone: 405-455-8117