Frequently Asked Questions
From delivery and scheduling to Professional Design & Setup and end-of-season removal, provide customers with clear answers to the questions they are most likely to have before reserving.
What is included in my Pumpkin Reserve collection?
Each collection includes the pumpkins and seasonal elements described on its product page.
Exact pumpkin varieties, coloration, shapes and sizes may vary with harvest availability while
maintaining the overall palette, scale and character of the selected collection.
Will my porch look exactly like the photograph?
Each Pumpkin Reserve display is individually curated using the best available pumpkins of the
season. Because pumpkins are natural products, exact varieties, colors, shapes and sizes will vary.
We preserve the overall palette, scale and character of the collection you selected while
allowing each finished display to be one of a kind.
What is Professional Design & Setup?
Professional Design & Setup means our team does more than deliver your collection. We
professionally arrange and style the pumpkins and included decorative elements at your entrance.
For eligible delivery-only collections, Professional Design & Setup may be added for $75 during checkout.
For collections where Professional Design & Setup is already included, no additional design fee is required.
How do I choose the right collection for my porch?
Our collections are designed for different entrance sizes and desired levels of impact.
Customers may use the collection photographs and package descriptions as a guide or contact
Pumpkin Reserve for assistance selecting the right collection.
A Complete Seasonal Service
CHOOSE → RESERVE → DELIVER DESIGN → ENJOY → REMOVE
Pumpkin Reserve makes fall simple from start to finish. We’re here to help you every step of the way.
How do I reserve a Pumpkin Reserve collection?
Choose the collection you love, select your service experience when applicable, choose your preferred service week, select any additional services, and complete payment during checkout.
Your reservation is confirmed once payment is successfully completed.
Do I pay when I reserve?
Yes. Full payment is collected during checkout to confirm your collection and reserve your Service Week.
Can a Service Week sell out?
Yes. Pumpkin Reserve accepts a limited number of reservations each week so we can maintain the quality of our service.
When a Service Week reaches capacity, it may no longer be available for new reservations.
Am I reserving an exact delivery date?
No. Customers reserve a Service Week.
As your Service Week approaches, Pumpkin Reserve will contact you to confirm your specific delivery or Professional Design & Setup date.
Do I need to be home?
Generally, no, provided our team has safe and unobstructed access to the agreed delivery or installation area.
Customers should provide any gate codes, access instructions or other important information before service.
What happens if weather affects my scheduled service?
Weather and outdoor conditions can occasionally require us to adjust the specific service day.
Pumpkin Reserve may move your delivery or Professional Design & Setup appointment within your reserved Service Week when weather or other conditions make the original day impractical or unsafe.
What is the cancellation and rescheduling policy?
Because Pumpkin Reserve purchases seasonal inventory and reserves limited service capacity based on customer reservations, the following policy applies:
14 or more days before your reserved Service Week:
Cancellation is eligible for a refund.
7–13 days before your reserved Service Week:
Reservations may be rescheduled, subject to availability, or converted to Pumpkin Reserve credit.
Less than 7 days before your reserved Service Week:
Reservations are non-refundable. Pumpkin Reserve may allow rescheduling at its discretion and subject to availability.
Weather-related changes made by Pumpkin Reserve within the customer’s reserved Service Week are not considered customer cancellations.
Is delivery included?
Yes. Standard delivery is included with every Pumpkin Reserve collection within our primary service area.
Professional Design & Setup is separate unless specifically included with the selected collection.
Where does Pumpkin Reserve deliver?
Pumpkin Reserve serves Oklahoma City and surrounding communities within approximately 50 miles of Oklahoma City.
Our primary communities include:
Oklahoma City, Nichols Hills, Edmond, Deer Creek, Moore, Norman, Yukon, Mustang, Newcastle, Blanchard, Choctaw, Midwest City, Piedmont and Guthrie.
Customers outside the primary service area may contact us regarding extended delivery.
What if I live outside the standard service area?
Contact Pumpkin Reserve before ordering. Depending on location, routing and collection size, we may be able to accommodate extended delivery.
An additional delivery charge may apply.
Does Pumpkin Reserve offer end-of-season removal?
Yes. Pumpkin Removal & Disposal may be added during checkout.
We’ll return during the selected removal period, remove the pumpkins and included seasonal materials covered by the service, and responsibly dispose of them.
How much does removal cost?
Removal pricing is based on the collection purchase amount:
Below $750 — $100
$750–$999.99 — $150
$1,000 and above — $200
When can my pumpkins be removed?
Customers may choose from available removal periods:
- Week of November 3
- Week of November 10
- Week of November 17
- Week before Thanksgiving
Removal capacity may be limited, so customers should reserve their preferred period during checkout.
Do I need to be home for removal?
Generally, no, provided our team can safely access the display and there are no locked gates or other access restrictions.
Included Standard Delivery
Standard delivery is included with every collection within our primary service area.
Still have questions? We’re here to help.
Enjoy the Season. We’ll Handle the Rest.
Add Pumpkin Removal & Disposal at checkout and we’ll return at the end of the season to remove and responsibly dispose of your pumpkins and organic materials.
